FAQ

Q. How do I set up a wholesale account with J.K. Stone?

A. You can either complete our wholesale form on our Registration page or you can contact us via text or email at 720-800-5436 / info@jkstoneusa.com and provide the information we need:

  • A clear and legible photo or scanned copy of your valid tax ID or resale license
  • Business Name
  • Shipping Address
  • Contact first and last name
  • Phone Number
  • Email Address
Q. How do I place an order?

A. We offer phone, text, and email service as well as video sales via FaceTime, Skype, or WhatsApp. Simply contact us at 720-800-5436 or info@jkstoneusa.com to schedule your appointment and we’ll be here to help make the process fun and easy!

Walk-ins are always welcome! M-F, 9 AM – 5 PM

If you have not shopped with us before or completed our wholesale registration form, we will require a legible copy of your valid tax ID and all relevant contact information to complete your account setup.

It’s that easy- then you’re ready to shop!

Q. Can I purchase retail from you?

A. Currently we only sell retail at gem shows but stay tuned on our website for online retail shopping section coming soon!

Q. What forms of payment do you accept?

A. For onsite orders, we accept cash, all major credit cards, business checks, or PayPal Friends & Family. For remote orders, we accept PayPal Friends & Family, credit cards, and business checks. We do not accept personal checks.

Q. How does shipping work?

A. We ship to anywhere in the U.S. Our top priority is always to get each and every item to you safely and in one piece. Our staff takes time and care when packing each order and we do not charge packing fees.

Pallets are the safest and most cost effective way to ship and we recommend this shipping method first. Orders as little as 150 pounds can be shipped via pallet. For smaller orders, we ship via U.S. Postal Service or UPS depending on the size of the order and items contained. Cost will vary based on weight and delivery location. Delivery to residential addresses may include additional fees. We are happy to combine shipping with orders from our neighbors, Vicjon and The Rock Warehouse, to help you save on shipping cost.

Q. What happens if items are damaged during shipping?

A. We put great care and effort into our packing process to ensure your whole order arrives to you safely, but we understand that shipping can be a risk with more fragile items. We will ask you to provide a photo of the damaged item(s), then we will happily put a credit on your account for the equivalent value of broken or damaged products. For single items priced above $400, we may ask that you pay additional insurance on shipping.

Q. How can I reduce my shipping cost?

A.

  • If your order is over 150 lbs, we may suggest shipping via pallet which is always safer and more cost effective.
  • We are happy to combine shipments with our neighbors, Vicjon and Rock Warehouse, to save you some cost on shipping.
  • If you plan on attending an upcoming gem show in your area that we will be at, we are happy to deliver any paid merchandise to you there.
  • Avoid shipping to residential addresses.

Q. Is your home store open year round?

A. Yes! We are open year round, Monday thru Friday, 9:00 AM – 5:00 PM MST.